Refund policy

DELIVERY POLICY

We deliver your purchases worldwide. Depending upon your location, the time that delivery will take for your purchase to reach you may vary. Nevertheless, we use the quickest courier to reach you for the earliest possible. To know delivery costs, select your destination in the check-out page.

TAX & DUTIES POLICY

Please note that the recipient is responsible for all local customs & import duties.

HOW TO RETURN YOUR ORDER

To request a return, please email info@sartorianapoletana.com, using the subject matter ‘returns’, and quoting your order number in the body of the email, informing us of the reason why you would like to return your order.

To exchange an item, please email info@sartorianapoletana.com, using the subject matter ‘exchange’, and including your order number in the body of the email. Please specify the new size you require; we will then be able to confirm whether the exchange can be arranged or not.

Goods must be returned within 14 days from the date that your order is received, in the original packaging and in original condition. If 14 days have passed since the date that your order was placed, we will be unable to offer a refund or exchange. 

RETURNS, EXCHANGES & REFUNDS POLICY

If you want to exchange an item, please reach first to us in order to get information about stock availability.

If you want to return us your purchase and get a refund, we will refund the payment onto your payment card once all returned goods have been safely received.

Conditions for Returns - Exchanges - Refunds:

• Items should be returned in its original packaging.
• The original packaging of the product must not be torn or damaged.
• The product should not be worn or washed.
• The product must be unused and free from any damage.
• For Hygiene reasons, exchange/refund is not accepted for Socks and Underwear.
• For Umbrellas: No scratches on the handle. No water or any other stains on the product.

The shipping fee for returns/exchanges is the responsibility of the customer.

!!!NO RETURN OR EXCHANGE ACCEPTED ON WORLDWILDE ORDERS!!!

We are sorry for the inconvenience that it may cause to you but this is unfortunately because of the customs laws. We thank you for your understanding.

Please read the fitting guide before placing your order or email us to info@sartorianapoletana.com to get support on your order.